IT Service Management (ITSM)

Do you have the skills in-house to develop and implement processes and procedures to improve the efficiency of your organisation? Documenting how you operate, whether to achieve ISO standards or not, will ensure that operational effectiveness and efficiency is maintained. If you do not have these skills in-house, come and talk to Nubo Consulting.

Delivering a high-quality service to your customers comes down to consistency. Having processes and procedures helps ensure that there is a consistent approach. However, it is not just about having procedures, it is about having good procedures in place. Good procedures will save time, minimise mistakes, ensure consistent results and meet your quality objectives to your customers.

Nubo consultants have extensive knowledge and skills in running operational support departments, ensuring that good practices are in place and followed. Experts in the ITIL (IT Infrastructure Library) framework aligning IT best practices against business needs.

One key element to the smooth running of any operation is the Service Catalogue. Frequently forgotten this is vital to ensure that your customers know what you sell and support. The Service Catalogue is two distinct catalogues, one for your customers (Technical) and one for internal use only (Business). Getting this right will empower your workforce to sell all of your services and products, whilst not over committing where skills and resources are lacking.

Therefore, whether it is a review of your existing procedures or the creation of a Service Catalogue Nubo can advise, develop and design operating procedures for your business.

If customers wish to take their policies, procedures and processes to the next level, Nubo consultants have been instrumental in assisting companies pass ISO9001 (Quality), ISO14001 (Environmental), ISO20000 (Service Management) and ISO27001 (Security) audits. Working collaboratively with customers, Nubo has developed procedures that meet the requirements of the ISO standards and the company’s business. Nubo consultants will perform internal audits and participate in external surveillance audits on a company’s behalf to allow staff to focus on core business.

Features and Benefits:

Associated Case Studies:

  • Twitter
  • Facebook
  • google+
  • LinkedIn

© Nubo Consulting: