Case Study 3

Client Industry:  IT Managed Services Provider (MSP).

Assignment:  Consultancy to perform a review of the current ISO Standards held by the MSP, to ensure compliancy against the stated ISO clauses (for both ISO9001 and ISO14001) and to ensure the procedures and processes are fit for purpose for the MSP usage.

Term:  20+ days consultancy assignment.

Summary of services:  Nubo attended site and reviewed existing processes and procedures including analysing evidential documentation from past audits. Updates were then performed to ensure that the procedures were reflective of current working practices and to ensure compliancy against clause standards for both ISO9001 (Quality) and ISO14001 (Environmental).

Internal audits were performed and training given to key staff to enable additional audits to be performed as required. Attendance and assistance during the external surveillance audit was performed by a Nubo consultant, where the MSP maintained their accreditations to remain compliant with the standards.

Following a successful surveillance audit in 2015, a re-certification was required (the 3-year anniversary period) in 2016. Nubo consultants assisted by performing internal audits and attendance during external surveillance audit. This was successfully completed with no non-compliances being recorded.

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